This module will help guide you in establishing a system for your practice to handle broken appointments. Having consulted with practices nationwide for over 25 years, Sally McKenzie, CEO of McKenzie Management, has witnessed first hand the breakdown in customer service caused by a practice not having protocol in place to handle patients who break appointments.
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Sally McKenzie
Sally McKenzie is CEO of McKenzie Management, a full-service, nationwide dental practice management company. An international lecturer and author, she is also the editor of The Management Tips e-newsletter and The Dentist's Network newsletter and publisher of The New Dentist magazine. Her articles have been published in Dentistry Today, Dental Economics, Dental Tribune, and the CDA Journal.
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