This type of page is typically reserved for internal use. However, since I am a dentist and this entire project is built to support other people’s creative endeavors, side hustles, and small businesses, I have decided to share the entire tech stack that I use to build this this website. I hope that you can use the same tools to build something great on your own.
Basecamp is how we get work done with a remote team. If you have not tried Basecamp yet, I highly recommend it. I’ve used Slack, Teams, Asana, Notion, Workspaces (or whatever Google calls it now), and Trello to manage projects online. Hands down, Basecamp is the absolute best for small to mid-sized teams who want to get real work done remotely.
The only downside to Basecamp is that it is a separate subscription that’s often in addition to Office 365 or GSuite and it does not have the ability to launch voice or video calls within the application…but we’ve found that video calls are just unnecessary. Asynchronous workflows allow us to boost productivity, and if we need to collaborate in real time, we use Teams or Zoom.
Freshdesk is how we manage support tickets. A great alternative to Freshdesk is Helpscout, which we use at Embrasure Space (Help Scout can also be HIPAA compliant). For this site, we chose to use Freshdesk to manage our support tickets because they offer a free tier, and the styling of the knowledgebase better suits our needs than other support software on the market.
Maintaining consistency across your brand is imperative and you can’t rely on translating your vision to every person tasked with helping you build your website without providing guidelines. The best way to communicate your brand with your employees, contractors, and partners is to build and maintain a branding page on your website. You can view ours by clicking on the button below.