Find out about: • The problem with using complicated and confusing dental terms with your patients • Why you don’t need to teach your patients how you’re going to fix their teeth • Understanding the behavioral benefit that the patient is looking for (i.e why they want the dental treatment) and how it will fit into their life • Making it easy for patients to say yes to your treatment plan • The importance of having a one-to-one conversation with your patients to find out why they want the dental treatment • How to make your patients feel understood • Establishing patient readiness and dealing with FIT issues • Tips for presenting care as a conversation rather than a presentation • The power of communicating with your patients in a way that will help increase your complex case acceptance rate