Retaining staff is the number one (let me say that loud and clear: NUMBER ONE) goal of a new buyer. Why? Afterall, haven’t we talked about how staff costs are usually the highest expense, especially for well tenured members? You may be thinking, “Can’t I just cut someone or hope they leave to reduce my costs?”
Sure you can. But just remember, these members have the knowledge of the inner workings of the office, relationships you don’t, and are key to retaining patients.